新版剑桥商务英语系列是剑桥大学出版社开发的商务英语学习教材，也是剑桥大学英语考评部推荐的BEC考试用书。新版剑桥商务英语（中级）系列由著名的英语教育专家Leo Jones在其畅销的New International Business English基础之上编写而成。该套教材由7个模块共40个单元组成，涉及日常工作中多方面的沟通需要，着力培养学习者在实际工作中用英语进行沟通和解决问题的能力。本书是中级的教师用书，可与该系列的学生用书和练习册配套使用。
INTRODUCTION page 4
PERSON TO PERSON page 19
1 Pleased to meet you!
Meeting people for the first time
2 What do you do?
Finding out about work routines
3 Around the world
Being sensitive to other people’s customs，
culture and behaviour
4 Could you please . . . ?
Offering to help Making requests
Asking permission
5 I’m sorry， could you say that again?
Dealing with communication difficulties
PHONE CALLS page 35
6 Hello， how may I help you?
Answering the phone
Making a good impression on the phone
7 Hold on， I just need to make a note
Understanding numbers and details
Making notes Checking your notes
8 Is everything clear?
Taking long messages Leaving messages
9 I’m calling because . . .
Preparing to make a phone call
Making different kinds of calls
10 I’m terribly sorry
Dealing with problems on the phone
WRITING page 47
11 Layout and content
Good layout and style in letters and faxes
12 You’ve got mail
Sending and receiving e-mail messages
13 Get it right!
Checking your spelling
Correcting your punctuation
14 Keep it simple and make it clear
Writing simple sentences
Writing short reports on meetings and phone calls
15 In reply to your . . .
Replying to letters， faxes and e-mails
16 I am sorry to inform you that . . .
Sorting out problems
EXCHANGING INFORMATION page 63
17 Can I ask some questions?
Asking questions and giving answers
Speaking politely
18 I’d like some more details . . .
Asking about details， specifications， numbers
and prices
19 Could you tell me more . . . ?
Asking follow-up questions
Answering difficult questions
20 When can we meet?
Arranging appointments and meetings
21 Avoiding misunderstandings
Dealing with cultural differences
22 Thank you for your order . . .
Dealing with problems with orders
MEETINGS page 75
23 What are your views?
Different kinds of meetings
Discussing ideas and exchanging opinions
24 Thank you for coming!
Participating in one-to-one meetings
25 The first item on the agenda is . . .
Working with an agenda
Taking part in larger meetings with a chairperson
26 We need to come to an agreement
Taking part in negotiations
27 When does ‘Yes’ mean ‘Yes’?
Different styles of negotiating
28 We need to meet . . .
Simulating a series of meetings
ENTERTAINING VISITORS page 88
29 Make yourself at home!
Receiving visitors
Making people feel at home
Giving and receiving gifts
30 What shall we talk about?
Small talk Socializing
Building professional relationships
31 Would you like to join me for dinner?
Deciding where to eat
Table manners in different countries
32 How do I get there?
Explaining routes
Suggesting free time activities
33 Do you have a room available?
Arranging hotel accommodation
Staying in a business hotel
34 When things go wrong . . .
Dealing with travel and accommodation problems
Advising people what to do
EXPLAINING AND PRESENTING page 101
35 About the company . . .
Explaining the history and structure of a company
36 Let me demonstrate . . .
Explaining what to do
Showing people how to do things
37 How does it work?
Describing processes and procedures
38 Features and benefits!
Marketing and advertising Sales talk
39 Giving presentations
Preparing and giving a presentation
40 A great new product!
Product development Giving a presentation
The Working in English Video page 115
Including photocopiable Video worksheets page 137
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