Chapter One The Job Interview求职面试
Section 1 Self-introduction 自我介绍
Part I A good Beginning
Part II Personal Information
Section 2 Career Planning 职业规划
Section 3 Enquiry About a Position职位咨询
Section 4 Salary Welfare待遇福利
Section 5 End of the Interview面试结束
Practical Writing Resume 求职简历
Chapter Two Daily Routine日常办公
Section 1 Telephone Communication办公电话
Part I Answering the Phone 接听电话
Part II Transferring a call or Leaving a message 转接电话或留言
Section 2 Assigning Tasks 分配任务
Section 3 File Keeping 文件整理
Section 4 Sending and Receiving Faxes 收发传真
Section 5 Typing and Copy打字与复印
Practical Writing: Telephone Message电话记录
Chapter Three Learning about The Company了解公司
Section 1 Brief Introduction 介绍公司
Section 2 Company Structure 公司结构
Section 3 Company Surroundings 办公环境
Section 4 Office Rules 办公制度
Practical Points: 公司职能部门及职位英文名称
Chapter Four Business Trip公务旅行
Section 1 Arranging Travel 安排差旅
Section 2 Reserved Booking 办理预定
Part I Booking a Ticket 机票预订
Part II Reserving a Room 食宿预订
Section 3 Ready to Travel 准备旅行
Part I Information and Help 问询与求助
Part II Currency Exchange 兑换货币
Section 4 For Travel Procedures 办理旅行手续
Part I Boarding登机
Part II Entry入境
Part III Check in and check out 入住和结账
Practical Writing: Name Cards 名片
Chapter Five Visitor Reception来访接待
Section 1 The Invitation to Visit 邀请来访
Part I Making a Appointment客户预约
Part II Changing a Appointment 预约改动
Section 2 Making a Schedule安排日程
Section 3 Meeting Guests迎接客人
Part I Business reception商务接待
Part II Daily reception日常接待
Section 4 Entertaining Clients 款待客人
Part I Arriving at the Company参观生产车间
Part II Inviting to Dinner 就餐
Part III Sightseeing 观光
Section 5 Farewell 送行
Practical Writing Invitation Letter 邀请信
Chapter Six Business Meetings 商务会议
Section 1 Meeting Preparations 准备会议
Part I Making Arrangements 布置会议
Part II Agenda 议事日程
Section 2 Having a Meeting 开会
Part I Getting a Meeting Started会议开始
Part II Taking Minutes 会议纪要
Part III Discussions 会议讨论
Section 3 Summary and Adjournment 总结闭会
Practical Writing: Conference Agenda 会议日程
Chapter Seven Products and Sale产品与销售
Section 1 Introducing Your Products 产品介绍
Section 2 Discussing Cooperation 谈论合作
Section 3 Price Negotiations 价格谈判
Section 4: Negotiating Payment Terms 协商付款方式
Section 5 Talking about transportation 讨论运输
Section 6 Signing the Contract 签订合同
Practical Writing Letters of quotation 报价信
Chapter Eight Customer Service 客户服务
Section 1 Visiting a Customer拜访客户
Section 2 Establishing Cooperative Relationship与客户建立合作关系
Section 3 Thanks 表达感谢
Section 4 After-sale service 售后服务
Section 5 Settling complaints 处理投诉
Practical Writing Letters of Complaint 投诉信
全国职场英语考试（一级）大纲
全国职场英语考试（一级）样题
內容試閱：
A：Good morning. I’m Linda, the manager of the company. What’s your name please?
B：How do you do, Miss Linda. My name is Penny. And I’m coming for your advertisement for a sales manager.
A：How do you do, Penny? Well, for this job, we need people to work hard. Do you think you’re suitable for this kind of job?
B：Oh, yes, I think so.
A：Ok. Please talk something about yourself or introduce yourself.
B：It is a great honor to have this opportunity to introduce myself here. I would like to answer whatever you may raise, and I hope I can make a good performance today. I am a graduate of Qingdao University. I majored in international trade.
A：Do you have any other specialized skill?
B：Yes,. I took several special programming classes and also worked as a part-time programmer while I studied.
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