Since 1984, Harvard Business School Press has been dedicated
to publishing the most contemporary management thinking, written by
authors and practitioners who are leading the way. Whether readers
are seeking big-picture strategic thinking or tactical problem
solving, advice in managing global corporations or for developing
personal careers, HBS Press helps fuel the fire of innovative
thought. HBS Press has earned a reputation as the springboard of
thought for both established and emerging
內容簡介：
In challenging times, companies must serve their customers
faster and more efficiently. This makes improving your business
processes more critical than ever. In this book, you''ll learn key
steps for carrying out a business process improvement initiative,
including how to:
-Plan a business process improvement initiative
-Analyze and redesign a current process that needs
improvement
-Obtain the resources needed to change a process
-Develop a systematic approach for creating and implementing
change
關於作者：
Harvard Business Press is the book-specific division of
Harvard Business School Publishing, owned by the Harvard Business
School, based in Boston, MA.
The Press publishes general interest books in addition to
business books. Its bestsellers Blue Ocean Strategy and The First
90 Days are widely read in management circles.
HBSP also publishes business cases which are widely known HBS
cases. These cases are used by business schools across the globe
for business education.
HB Press books are frequently reviewed and discussed in such
publications as the New York Times, The Economist, and the
Financial Times.
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