Part 1 English for Hospitality
Workshop One English for Housekeeping Department
Lesson 1 The Right Choice a Career in the Hospitality
Industry2
Lesson 2 The Backbone of a Good Hotel Housekeeping
Department6
Lesson 3 Room Attendants'' Duties10
Lesson 4 Room Attendant Trolley14
Workshop Two English for Front Office
Lesson 1 Front Office18
Lesson 2 Bellhop21
Lesson 3 Concierge25
Lesson 4 Hotel Reservation System28
Lesson 5 Job Duties of Front Desk in a Hotel32
Lesson 6 The Business Centre36
Lesson 7 Foreign Currency Exchange39
Lesson 8 Methods of Payment in a Hotel42
Lesson 9 The General Switchboard Operator46
Lesson 10 Hotel Assistant Manager50
Workshop Three English for Food and Beverage Department
Lesson 1 The Sandwich Story53
Lesson 2 Longevity Noodles57
Lesson 3 Fast Food60
Lesson 4 Paying by Credit Card64
Lesson 5 Pizza68
Part 2 English for Air Service
Lesson 1 Telephone Reservation74
Lesson 2 Baggage76
Lesson 3 Dangerous Goods79
Lesson 4 Take-off82
Lesson 5 Landing84
Part 3 English for Travel and Tourism Service
Lesson 1 Tourism Industry88
Lesson 2 Brief Introduction of Wuhan91
Lesson 3 A Legend about the Yellow Crane Tower96
Lesson 4 Chibi100
Lesson 5 A Paradise for Plants and Animals104
Lesson 6 Wudang Mountain109
Lesson 7 The Guiyuan Temple113
Lesson 8 Hubei Provincial Museum118
Lesson 9 Chu River and Han Street123
Lesson 10 The Three Gorges -- Xiling Gorge128
Part 4 English for MICE Service
Lesson 1 A New Star in Exhibition Industry140
Lesson 2 Exhibit Venues in Big Cities146
Lesson 3 Canvassing Business Orde150
Lesson 4 Interhip in Exposition153