Chapter 1 日常前台服务Daily Reception Services........................1
Section 1 预订客房Reserving a Room..................................................................2
1预订一个标准间Book a Standard Room
2新会员订房有优惠A Special Rate for New Members
Section 2 团体预订Group Reservation................................................................8
1旅游团预订Traveling Company Booking
2推荐酒店Recommend Hotels
Section 3更改预订Changing a Reservation.......................................................14
1接受更改Accept the Change
2无法变更日期Cannot Change the Date
Section 4取消预订Cancelling a Reservation......................................................20
1计划改变Plan Change
2因有会议取消Cancel for a Meeting
Section 5酒店情况与位置Hotel Information and Location.............................26
1设施齐全Well-equipped Facilities
2走路去酒店Walk to the Hotel
Section 6客房要求与设施Room Demands and Facilities.................................32
1房间的情况What the Room Is Like
2设备齐全的双人间Well-equipped Double Room
Section 7房价与付款事项Prices and Payments................................................38
III II
1房费包括早餐The Rate with Breakfast
2公司账户付款Payment on the Company Account
Section 8登记入住Checking In...........................................................................44
1核对订单号Check the Order Number
2我想登记入住I’d Like to Check In
Section 9兑换外币Exchanging Foreign Currencies ..........................................50
1货币兑换Money Exchange
2兑现支票Cash the Check
Section 10店内向导Asking the Way..................................................................56
1洗手间在哪里Where Is the Washroom
2去酒吧的路The Way to the Bar
Section 11寄存物品Depositing Goods..............................................................61
1晚点取行李Be Late to Claim Luggage
2随身携带贵重物品Take the Valuables with You
Section 12领取物品Collecting Items.................................................................67
1取行李Claim Luggage
2少了一件行李One Piece Is Missing
Section 13投诉与问题Complaints and Problems ............................................73
1水一直流个不停Water Keeps Running
2隔壁太吵So Noisy Next Door
Section 14处理投诉Dealing with Complaints...................................................79
1无礼的服务态度Rude Service Attitude
2抱怨房间很脏Complain About the Dirty Room
Section 15结账退房Checking Out.....................................................................85
1用现金结账Pay in Cash
2用旅行支票支付Pay with Traveler’s Check
Chapter 2 日常客房服务Daily Room Services.............................91
Section 1提送行李Carrying Luggage.................................................................92
1送行李上楼Send the Luggage Up
2提行李下楼Bring the Luggage Down
Section 2引客进房Check-in to the Room.........................................................98
1为客人打开房门Open the Door for the Guest
2帮客人安顿下来Help the Guest to Settle Down
Section 3送错行李Delivering the Luggage to the Wrong Room...................104
1弄错了Make a Mistake
2描述行李Describe the Luggage
Section 4清理客房Cleaning Up the Room......................................................109
1预约打扫房间Book for Cleaning Up the Room
2收拾房间Tidy Up the Room
Section 5维修服务Maintenance Service..........................................................115
1电工的优质服务Electrician’s Excellent Service
2抽水马桶堵住了The Toilet Is Clogged
Section 6送餐服务Meal Delivery Service........................................................121
1订早餐Order Breakfast
2送餐入房Delivery of Order
Section 7洗衣服务Laundry Service..................................................................127
1不会掉色的The Color Won’t Run
2快洗且去污Express Service and Remove Stain
Section 8送衣服务Delivering Laundry Service................................................133
1送衣到客房Send Laundry to the Room
2衣领烫焦了The Collar Is Burnt by Iron
Section 9唤醒服务Morning Call Service..........................................................138
V IV
1电话叫醒Wake-up by Phone
2人工叫醒服务Wake-up by Knocking at the Door
Section 10调换房间Changing a Room............................................................144
1房间太吵了It’s Too Noisy
2换一个向阳的房间Change a Sunny Room
Section 11延长住宿服务Extending Stay Service.............................................150
1付半天的费用Pay a Half-day’s Rent
2延长住宿Extend Stay
Section 12丢失物品Lost Items........................................................................156
1行李箱丢了The Suitcase Was Lost
2手机不见了Mobile Phone Is Missing
Section 13失物招领Lost and Found................................................................162
1捡到一个钱包Pick Up a Wallet
2手柄上有“W.J.”“W.J.”on the Handle
Section 14医疗服务Medical Service................................................................168
1肚子疼得厉害Have a Bad Stomachache
2头痛得厉害Have a Terrible Headache
Chapter 3 日常餐饮服务Daily Food and Beverage Services.....174
Section 1预订餐桌Booking a Table..................................................................175
1订一个四人的餐桌Book a Table for Four
2订一个靠江的餐位Book a Table by the River
Section 2迎客服务Greeting Service.................................................................181
1招呼客人Greet a Guest
2查看预订Check the Reservation
Section 3安排就座Seating Guests....................................................................186
1引客入座Seat a Guest
2请客人等候Ask the Guests to Wait
Section 4点菜服务Taking an Order.................................................................192
1点餐Order Meal
2至尊比萨Supreme Pizza
Section 5中餐与西餐Chinese and Western Food..........................................198
1菲力牛排Filet Mignon
2喜欢吃辣菜Like Hot Food
Section 6自助餐与快餐Buffet and Fast-food..................................................204
1挑你喜欢吃的Pick Out What You Like
2要一个双层奶酪汉堡Take a Double Cheeseburger
Section 7上菜服务Serving Dishes ...................................................................210
1北京烤鸭来了Beijing Duck Is Coming
2看上去很美味It Looks Very Delicious
Section 8上菜慢与上错菜Serving Late and Wrong.......................................216
1上菜慢A Late Order
2上错菜The Wrong Order
Section 9抱怨饮食Complaining About Diet...................................................222
1汤中有苍蝇There’s a Fly in Soup
2鸡肉不新鲜Chicken Is Not Fresh
Section 10其他抱怨Other Complaints...........................................................228
1抱怨餐具Complain About Tableware
2泼洒事件Spilt Case
Section 11结账买单Paying the Bill...................................................................233
1账单有误Bill Is Wrong
2不接受支票Not Accept Cheque
VII VI
Chapter 4 商务中心服务Business Center Services...................238
Section 1会议服务Convention Service............................................................239
1租中型礼堂Rent the Medium-size Auditorium
2需要添加设备Need Adding Facilities
Section 2宴会服务Banquet Service.................................................................245
1预订一个欢送宴会Book a Dinner Party for Farewell
2选菜单Choose the Menu
Section 3翻译服务Interpreting Service............................................................251
1提供翻译服务Offer Translation Service
2翻译服务价格Translation Service Price
Section 4票务服务Ticket Service.....................................................................258
1询问航班信息Ask Flight Information
2预订下午的航班Book the Flight in the Afternoon
Section 5邮寄服务Mailing Service....................................................................264
1航空寄包裹Mail This Package by Air
2寄一封特快专递信Send a Letter by EMS
Section 6传真服务Fax Service.........................................................................270
1收到传真Receive a Fax
2发送传真Send a Fax
Section 7印制服务Printing Service...................................................................276
1复印文件Copy Documents
2打字与打印Type and Print Procedure
Section 8网络服务Network Service................................................................282
1需要上网Need Surf the Internet
2发送电子邮件Send an E-mail
Chapter 5 卖场服务Shopping Mall Services..............................288
Section 1导购迎宾Welcoming Shoppers .......................................................289
1只是随便看看Just Look Around
2询问店内信息Ask Information Inside
Section 2服装区Garment District....................................................................294
1免费改短牛仔裤Shorten Jeans for Free
2不会褪色It Is Colorfast
Section 3鞋帽区Shoes and Hats Section.........................................................300
1这顶帽子是用羊毛做的The Hat Is Made of Wool
2鞋子有点儿紧The Shoes Are a Little Tight
Section 4珠宝首饰Jewelry................................................................................306
1推荐珍珠项链Recommend the Pearl Necklace
2您很有眼光You Have Very Good Taste
Section 5古玩工艺品Antiques and Handcrafts...............................................312
1对中国古董感兴趣Be Interested in Chinese Antiques
2买景泰蓝花瓶Buy a Cloisonné Vase
Section 6书画作品Painting and Calligraphy.....................................................318
1一位伟大画家A Great Painter
2刻章艺术Cut Seals
Section 7化妆品Cosmetics...............................................................................324
1买个保湿霜Buy a Moisturizer
2粉底非常好High-quality Foundation
Section 8特产纪念品Specialties and Souvenirs...............................................330
1不同品种的茶叶Different Flavors of Chinese Tea
2自然而逼真的木制品Natural and Realistic Wooden Products
Section 9书刊音像Publications, Audio and Video Products...........................336
IX VIII
1找《国家地理》杂志Look for National Geographic
2泰勒斯威夫特的铁杆粉丝Taylor Swift’s Big Fan
Section 10讨价还价Bargaining.........................................................................342
1折中价格Split the Difference
2这是最低价It’s the Final Price
Chapter 6 康乐中心Recreation Center......................................348
Section 1健身房Gym........................................................................................349
1询问健身器械Ask for Fitness Apparatus
2教练示范动作Coach Shows the Movements
Section 2桑拿按摩Sauna and Massage............................................................355
1洗桑拿约45分钟比较好About 45 Minutes’Sauna Is Better
2做全身按摩Have a Full-body Massage
Section 3功夫Kongfu.........................................................................................361
1对太极拳感兴趣Be Interested in Tai Chi
2武术气功的好处The Benefits of Wushu and Qigong
Section 4室内球类运动Indoor Ball Games.....................................................367
1喜欢美式桌球Like Playing the Pool
2保龄球规则Bowling Rules
Section 5户外球类运动Outdoor Ball Games.................................................372
1喜欢打网球Like to Play Tennis
2打高尔夫球穿着要求Requirements on Clothing for Golfing
Section 6游泳馆Swimming Pool.......................................................................378
1谈论游泳Talk About Swimming
2先在浅水区游泳Swim in the Shallow Area First
Section 7洗发理发Shampoo and Haircut........................................................384
1头皮屑困扰Dandruff Problem
2等待理发Wait for Haircut
Section 8美容美发Beauty and Hairdressing....................................................390
1脸部美容与化妆A Facial Make-up
2喜欢特别点儿的发型Prefer a Special Style
Section 9电影院Movie House..........................................................................396
1不会错过开头Won’t Miss the Beginning
2喜爱科幻片Love Science-fiction Films
Section 10音乐厅Music Hall.............................................................................402
1古典音乐会A Classical Concert
2民族音乐会A Folk Concert
Section 11剧院Theatre.....................................................................................408
1换座位到前排Change the Seat Forward
2帮忙找人Help to Find Someone
Section 12在酒吧At the Bar.............................................................................414
1来杯香槟酒A Glass of Champagne
2品尝中国酒Try Chinese Wine
Section 13在咖啡屋At the Café......................................................................420
1点三杯咖啡Order Three Coffees
2来杯卡布奇诺Have a Cappuccino
Section 14在茶馆At the Teahouse...................................................................426
1推荐老舍茶馆Recommend Laoshe Teahouse
2喝茶有益于健康Drinking Tea Is Good for Health
Chapter 7 其他服务Other Services............................................431
Section 1接机服务Airport Service...................................................................432
1确认抵达日期和时间Confirm Arrival Date and Time
2机场接人Meet a Guest at the Airport
X
Section 2门前礼宾Concierge Service..............................................................438
1欢迎客人Welcome the Guest
2来住店的Come for Staying In
Section 3 汽车服务Car Service.........................................................................443
1叫出租车Call a Taxi
2赶时间Pressed for Time
Section 4 停车服务Parking Service...................................................................449
1按小时整点收停车费Charge Fare by the Number of Hours
2我应该停哪里呢Where Should I Park My Car
Section 5应对火警Dealing with Fire................................................................455
1赶快撤离酒店Hurry to Evacuate the Hotel
2火势得到控制The Fire Is Already Under Control
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