Unit 1 Reception English 接待用语 1Lesson 1 Greeting and Introducing 问候和介绍 2Lesson 2 Guidance 引导提示 5Lesson 3 Asking for Transportation 询问交通路线 8Lesson 4 Asking Questions Friendly 友好地提问 12Lesson 5 Saying Goodbye 告别 15Unit 2 Ticket Affairs 票务 18Lesson 1 Ticket Inquiry 购票问询 19Lesson 2 Ticket Service 票务服务 24Lesson 3 Ticketing 票务相关 28Lesson 4 Dealing with Station Ticket Affairs 车站票务事务处理 32Lesson 5 Ticket Refund 退票 37Unit 3 Service in the Concourse 站厅服务 42Lesson 1 Time and Weather Inquiry 时间和天气咨询 43Lesson 2 Finding the Lost Property 失物招领 48Lesson 3 Carrying the Excess Luggage and Pets on the Train 携带超重物和宠物乘车 52Lesson 4 Seeing a Doctor and Shopping Inquiry 就医和购物问询 56Lesson 5 Tour Site Inquiry 旅游景点问询 61Unit 4 Service in the Platform 站台服务 66Lesson 1 Train Transfer Inquiry 换乘问询 67Lesson 2 Picking up the Goods from the Track 下轨道拾物 69Lesson 3 Issues Concerning Safety 有关安全问题 72Lesson 4 Special Services 特色服务 76Unit 5 Disposal of Passenger s Special Affairs 乘客特殊事务处理 79Lesson 1 Offering Help 提供帮助 80Lesson 2 The Train Fault or Being Late 列车故障或晚点 82Lesson 3 Massive Passenger Flow 大客流 85Lesson 4 The Fault of AFC Equipment 票务设备故障 88Unit 6 Daily Broadcast Script 日常广播用语 91Lesson 1 Conventional Broadcast Script 常规广播用语 92Lesson 2 Special Broadcast Script 特殊广播用语 95Lesson 3 Emergencies Broadcast Script 紧急情况广播用语 99Appendix 附录 104Appendix Ⅰ Glossary 词汇表 104Appendix Ⅱ Abbreviation for Common Subway Vocabulary in English 地铁专业常用词英语缩写 115Appendix Ⅲ Subway Service Glossary 地铁服务专业词汇 120References 参考文献 123
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