Task 1 The Importance of Business Etiquette 1
1.1.1 The De.nition of Etiquette and Business
Etiquette 2
1.1.2 The Importance of Business Etiquette.2
Task 2 The Rules of Business Etiquette. 6
1.2.1 The Rule of Respect & Courtesy.7
1.2.2 The Rule of “Do as the Romans do”.7
The Rule of Moderation 8
1.2.3
Task 1 Business Grooming Etiquette. 19 The Basic Code of Business Grooming Etiquette.20
Task 2 Business Dressing Etiquette . 24
Types of Business Attires 25
2.2.1
2.2.2 Principles and Dress Codes of Business Attires27
Task 3 Business Body Language Etiquette 32
2.3.1 The Importance of Business Body Language
Etiquette 33
Posture Etiquette33
2.3.2 Hand Gesture Etiquette .34
2.3.3
2.3.4 Facial Expressions Etiquette .35
Eye Contact Etiquette35
2.3.5
任务 1 商务礼仪的意义 11
1.1.1
礼仪和商务礼仪的内涵12
1.1.2
商务礼仪的重要性.12
Module 3 Business Communication
Etiquette
Task 1 Business Addressing, Greetings and Introduction Etiquette 54
3.1.1 Business Addressing Etiquette 55
3.1.2 Business Greetings Etiquette.57
3.1.3 Business Introduction Etiquette.59
Task 2 Business Handshaking and Card Exchange Etiquette 63
3.2.1 Business Handshaking Etiquette .64
3.2.2 Business Card Exchange Etiquette66
Task 3 Business Communication Etiquettes 70
Telephone Etiquette .71
3.3.1 E-mail Etiquette.74
3.3.2
3.3.3 Communication Etiquette in Cross-border E-commerce 75
Task 1 Seating Etiquette. 102
4.1.1 Rules of Seating Arrangements .103
4.1.2 Seating Arrangements in Business Occasions 103
Task 2 Interpersonal Space .111
Interpersonal Space . 112
4.2.1
4.2.2 Cultural Di.erences in Interpersonal
Space . 114
Task 1 International Exhibition Etiquette 132
5.1.1 Exhibition Invitation Etiquette 133
5.1.2 Trade Show Booth Etiquette135
5.1.3 Trade Fair Follow-up Etiquette .136
Task 2 International Business Negotiation Etiquette . 142
5.2.1 Preparation for the Business Negotiations.143
模块 3 商务交往礼仪
任务 1 商务称呼、问候及介绍礼仪 81
3.1.1
商务称呼礼仪82
3.1.2
商务问候礼仪83
3.1.3
商务介绍礼仪85
任务 2 商务握手与交换名片礼仪 88
3.2.1
商务握手礼仪89
3.2.2
商务名片礼仪90
任务 3 商务通信礼仪93
3.3.1
电话礼仪94
3.3.2
电子邮件礼仪96
3.3.3
跨境电商平台沟通礼仪97
任务 1 位次礼仪 119
4.1.1
座次安排原则120
4.1.2
商务场合位次安排120
任务 2 人际空间距离126
4.2.1
人际空间127
4.2.2
人际空间文化差异128
任务 1 国际会展礼仪152
5.1.1
展前邀请礼仪153
5.1.2
展中服务礼仪154
5.1.3
展后跟进礼仪155
任务 2 国际商务谈判礼仪158
5.2.1 谈判前的准备工作.159
. Ⅳ .
5.2.2 Business Etiquette in the Business 5.2.2 谈判中的商务
Negotiation144 礼仪160
5.2.3 Di.erences in Negotiating across 5.2.3 不同国家的谈判
Cultures .146 风格161
5.2.4 Signing Ceremony Etiquette after 5.2.4 谈判后的签约
Negotiations 146 仪式161
Task 1 Chinese Banquet Etiquette . 165 任务 1 中餐宴请礼仪197
6.1.1
Categories of Chinese Banquet .167 6.1.1 中餐宴请种类198
6.1.2
Etiquette for Attending Chinese Banquet .167 6.1.2 中餐赴宴礼仪199
6.1.3
Cuisine Order in Chinese Banquet168 6.1.3 中餐宴请菜序199
6.1.4
Ordering Dishes in Chinese Banquets.168 6.1.4 中餐点菜技巧199
6.1.5
Dining Etiquette in China Banquet .168 6.1.5 中餐就餐礼仪200
6.1.6
Use of Chinese Tableware .169 6.1.6 中餐餐具使用
6.1.7
Order of Tables and Seats in Chinese 礼仪200
Banquet .169 6.1.7 中餐桌次座次
6.1.8
The Toast Etiquette in Chinese Banquet .171 礼仪201
Task 2 Western Banquet Etiquette . 175 6.1.8 中餐敬酒礼仪201
6.2.1
Dressing Codes in Western Banquets176 任务 2 西餐宴请礼仪205
6.2.2
Sequence of Dishes in Banquets .177 6.2.1 西餐着装规范206
6.2.3
Use of Tableware in Western Banquets.178 6.2.2 西餐宴请菜序206
6.2.4
Dining Etiquette in Western Banquets.180 6.2.3 西餐餐具使用
6.2.5
Seating Arrangements in Western 礼仪208
Banquets181 6.2.4 西餐用餐礼仪209
6.2.6
Drinking Etiquette in Western 6.2.5 西餐座次安排210
Banquets183 6.2.6 西餐饮酒礼仪 211
Task 3 Tea and Co.ee Etiquette 187 任务 3 茶与咖啡礼仪214
6.3.1
Etiquette for Drinking Tea.188 6.3.1 饮茶礼仪215
6.3.2
Etiquette for Drinking Co.ee191 6.3.2 喝咖啡礼仪217
Task 1 Business Etiquette in Major “Belt and Road” 任务 1 “一带一路”沿线主要Countries. 221 国家商务礼仪 266
7.1.1
Malaysia 222 7.1.1 马来西亚267
7.1.2
Russia 224 7.1.2 俄罗斯268
. Ⅴ .
Task 2 Business Etiquette in Major European Countries. 229 The United Kingdom 230
7.2.1
France .232
7.2.2
Spain233
7.2.3
Task 3 Business Etiquette in Major Asian Countries. 238 Japan .239
7.3.1
South Korea.240
7.3.2
Task 4 Business Etiquette in Major American Countries. 244 The United States 245
7.4.1
Canada .246
7.4.2
Task 5 Business Etiquette in Major Oceanian Countries. 251 Australia.252
7.5.1
New Zealand254
7.5.2
Task 6 Business Etiquette in Major African Countries. 258 South Africa.259
7.6.1
Kenya.261
7.6.2
任务 2 欧洲主要国家商务礼仪 272
7.2.1 英国273
7.2.2 法国275
7.2.3 西班牙276
任务 3 亚洲主要国家商务礼仪 279
7.3.1 日本280
7.3.2 韩国281
任务 4 美洲主要国家商务礼仪 283
7.4.1 美国284
7.4.2 加拿大285
任务 5 大洋洲主要国家商务礼仪 289
7.5.1 澳大利亚290
7.5.2 新西兰291
任务 6 非洲主要国家商务礼仪 294
7.6.1 南非295
7.6.2 肯尼亚296
参考文献.300
. Ⅵ .