空中乘务情境英语》分为 Regular On-board Service 和 Special On-board Service 两部分,按照客舱服务标准流程和特殊旅客服务的要求,设计了 7 大情境,包含 □7 个子任务。 《空中乘务情境英语》编写遵循 “深化产教融合,强化业务实践”的原则,引导学生有的放矢地分类认知任务,学习常用对话,熟悉高频语句,掌握专业词汇,同时合理增加拓展知识和案例分析,扩展和延伸了专业知识学□□广度与深度。同时,致力于让学生领会岗位职业标准,感悟吸收航空产业文化,轻松使用英语口语应对空乘服务中的各类常规服务、□□□□、个性化服务,提高学习效率,保证学习质量,促进学生应用能力的可持续发展。
目錄:
目 录
RegularOn-board Service
SCENE01 Boarding Service
Task 01Greetings and Seating Directions ( FCY ) 002
Task 02Seating ( Confirm, Switch ) 007
Task 03Assisting with Overhead Storage 012
Task 04Lost and Found 017
SCENE 02 Prior to Take-off
Task 05Welcome Announcement and Safety Check Announcement 023
Task 06Safety Demonstrating 028
Task 07Electronic Device 033
Task 08Final Safety Check ( Announcement, Seatbelts, Electronic
devices,Overhead storage, and Smoking Restrictions) 038
SCENE03 Cruising
Task 09Greetings and Airline Introduction 042
Task 10On-board Entertainment 047
Task 11Beverage Service 052
Task 12Meals 057
Task 13Duty Free Sales 062
SCENE04 Landing
Task 14Landing Announcement, Farewell and Greeting 067
Task 15Transit Connecting and Stopover Announcement 072
SpecialOn-board Service
SCENE05 Passengers with Special Need2 <2r />Task 16 ExpectantPassengers 080
Task 17Passengers with Infants 085
Task 18UM 089
Task 19Disabled Passengers 093
Task 20Senior Passengers 097
Task 21Sickness 101
SCENE06 First Class Service
Task 22First Class Service 1(Prior to Take-off) 106
Task 23First Class Service 2(Cruising) 111
Task 24First Class Service 3(Prior to Land) 119
SCENE07 Dealing with Emergencie2 <2r />Task 25 Delay 123
Task 26Security Tips of Different Emergency 128
Task 27Dealing with Different Situations 134