ContentsModule I Basics for International Business CorrespondenceChapter I Basics for International Business Correspondence…2I. An Introduction to the Course 2II. Guidelines for Effective Business Correspondence 3III. Layout of Business Letters & Emails 5Skill Training 15Business Link 16Module II Establishing Business RelationsChapter II Establishing Business Relations 19Lesson 1 About Us 21Lesson 2 Self-introduction 25Lesson 3 A A First Inquiry 29B Reply to the Above 30Skill Training 34Business Link 35Useful Sentences36Module III Business NegotiationsChapter III Inquiry and Reply40Lesson 4 A General Inquiry 42B Reply to the Above 43Lesson 5 A An Order Inquiry 48B Request for Quotation 49Lesson 6 A Status Inquiry 53B Reply to the Above 54Skill Training 57Business Link 61Useful Sentences 61Chapter IV Samples and Charges63Lesson 7 A Asking for Samples 65B Reply to the Above 66Lesson 8 A Refusing to Pay Sample Charges 71B A Reply to the Above 72Lesson 9 A Sending Samples76B Sending Duplicate Samples77Skill Training 80Business Link 82Useful Sentences 83Chapter V Offers and Counter-Offers84Lesson 10 A Firm Offer86Lesson 11 A A Counter-Offer91B Reply to the Above 92Lesson 12 A New Price for Repeat Order96B Reply to the Above 97Skill Training100Business Link 102Useful Sentences 103Module IV Execution of ContractsChapter VI Order and Contracts106Lesson 13 A Purchase Order108Lesson 14 A Partial Acceptance of an Order113B Reply to the Above 114Lesson 15 A Sending a Sales Confirmation 118B Counter-Signature Letter 119Skill Training 126Business Link134Useful Sentences 134Chapter VII Payment136Lesson 16 A Asking for Payment by TT140B Confirming Payment by TT 141Lesson 17 Declining Payment by 60 Days LC144Lesson 18 A Asking for Easier Payment148B Reply to the Above 149Skill Training 153Business Link156Useful Sentences157Chapter VIII Establishment of and Amendment to LC159Lesson 19 A Urging Establishment of LC 162B Confirming LC Application163Lesson 20 A Amendment to LC 167B Reply to the Above 170Lesson 21 A Asking for Extension of LC 173B Reply to the Above174Skill Training178Business Link183Useful Sentences184Chapter IX Packing & Marking186Lesson 22 Inner Packing & Labeling189Lesson 23 Outer Packing194Lesson 24 Container Loading200Skill Training203Business Link205Useful Sentences207Chapter X Shipment 209Lesson 25 A Shipping Instructions211B Reply to the Above 212Lesson 26 A Requesting for Prompt Shipment216B Reply to the Above 217Lesson 27 Requesting for Partial Shipment and Transshipment220Skill Training223Business Link 225Useful Sentences227Chapter XI Insurance 228Lesson 28 Insurance Information 230Lesson 29 Asking for CIF Terms234Lesson 30 A Inquiring for Insurance Rate238B Offering Insurance Rate239Skill Training241Business Link242Useful Sentences244Chapter XII Complaints, Claims and Settlement246Lesson 31 Complaint about Inferior Quality 248Lesson 32 Claim on Late Delivery 251Lesson 33 Settlement of Complaint 255Skill Training 258Business Link260Useful Sentences 261Module V DocumentsChapter XIII Specimen of Documents263Skill Training 273Appendix I 国际机构 283Appendix II 海外展会 284Appendix III 世界各大船公司名录 286参考书目 287
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