ontents
UNIT
1
Job descriptions and interviews2
Warming up 4
Duties 5
Business know-how 11
Attending interviews 12
UNIT
2
Working conditions 18
Warming up 20
Terms and conditions of employment 20
Business know-how 27
Overtime 28
UNIT
3
Commuting 34
Warming up 36
The Gazette 36
Business know-how 42
Reducing traffic 43
UNIT
4
Telephoning 50
Warming up 52
Reasons for calling 52
Business know-how 59
Internal communication 60
Review Test 1 66
UNIT
5
Correspondence 76
Warming up 78
Sending a quotation 79
Business know-how 86
Emails of acceptance 87
UNIT
6
Business hotels 94
Warming up 96
Business travelers and hotels 97
Business know-how 103
The important things for business travelers 104
UNIT
7
Company history 112
Warming up 114
The history of Volkswagen 115
Business know-how 121
The history of Gap, Inc. 122
UNIT
8
At a conference 128
Warming up 130
Welcome to the conference 131
Business know-how 138
The conference report 139
Review Test 2 148
Job descriptions and interviews