前言1
UNIT 1 Making and Answering Telephone
接打电话1
1.1 Answering an Acquaintances Phone 接听熟人电话1
1.2 Answering a Strangers Phone 接听陌生人电话2
1.3 Call Transferring 转接电话4
1.4 Answering the Phone for Your Boss 上司不在或为上司挡驾的电话5
1.5 Leaving and Taking Messages 电话留言和记录8
1.6 When the Telephone Line is Busy 电话占线14
1.7 Handling Calls of Wrong Numbers 接到拨错的电话和拨错电话后15
1.8 International Telephone 国际电话18
1.9 Making and Answering Telephone Calls by a Secretary 秘书如何接打电话28
UNIT 2 Reception
接待35
2.1 Making Appointments 安排约见35
2.2 Changing an Appointment 改变约见39
2.3 Receiving Visitors with an Appointment 接待有约而来者42
2.4 Receiving Visitors without an Appointment 接待无约而来者45
2.5 How to Make Visitors Wait 请来客等候51
2.6 Declining Visitors for Your Boss 挡驾54
2.7 Reception Timetable 接待表56
2.8 How to Receive Visitors 如何接待来客58
2.9 How to Make Appointments 如何安排约见61
UNIT 3 Arranging Schedules and Business Trips for Your Boss
上司工作日程和商务旅行安排66
3.1 Arranging Schedules 工作日程安排66
3.2 Arranging Business Trips 商务旅行安排69
3.3 Booking Airplane Tickets 预订机票73
3.4 Enquiring about Railway Tickets 询问火车票80
3.5 Booking Hotel Rooms 预订宾馆房间81
3.6 On the Journey 旅途中90
3.7 Appreciation Letters 感谢函96
4.1 Meeting Announcements 会议通知98
4.2 Meeting Schedules 会议日程表103
UNIT 4 Arranging Meetings
安排会议98
4.3 Useful English Words in Conference 会议服务中常用英语106
4.4 Meeting Minutes 会议记录108
4.5 How to Prepare an Agenda 如何制定议程113
UNIT 5 Secretarial Work in Conference and Exhibition
会展中的秘书工作118
5.1 The Secretarial Work Before the Meeting 会展前的秘书工作118
5.2 Communication and Coordination in the Exhibition 会展中的沟通与协调120
UNIT 6 Mails， Telexes and Faxes
处理邮件和电传、传真138
6.1 Registration of Incoming Mails 收到邮件登记138
6.2 Registration of Expected Mails 将要收到邮件登记139
6.3 Preparing Mail Digest 邮件摘要140
6.4 Forwarding of Mails 邮件转送141
6.5 Mail Routing Slip 邮件传阅142
6.6 Telexes 电传143
6.7 Faxes 传真154
6.8 How to Deal with Incoming Mails 如何处理收到的邮件155
UNIT 7 How to Write English Letters
英文信函的写法160
7.1 An Example 普通英文信函举例160
7.2 The structure of an English Letter 普通英文信函的结构161
7.3 Business Letters 英文商务信函167
7.4 Format of English Letters 英文信函的格式171
7.5 The Envelope 英文信封的写法175
UNIT 8 Etiquette in Social Occasions
社交礼仪179
8.1 Meeting the Office Staff 与办公室同事打招呼179
8.2 Etiqutte in Visiting and Reception 拜访与接待礼仪187
8.3 Etiqutte in Banquet 宴请的礼仪194
8.4 The Relationship Between Etiquette and Secretarial Work 礼仪与秘书工作的关系198
8.5 The Principle in the Implementation of Etiquette 礼仪施行的原则202
UNIT 9 Letters in Socialization
常用社交类英文信210
9.1 Invitations and Replies 邀请与答复210
9.2 Appreciation Letters 感谢信215
9.3 Congratulation Letters 贺信217
9.4 Condolence Letters 慰问信219
UNIT 10 Business Letters （Ⅰ）
商务信函（一）222
10.1 Enquiry and Offer 询价和报价信222
10.2 Order 订购信228
10.3 Shipment 装运231
10.4 Payment 付款信函234
UNIT 11 Business Letters （Ⅱ）
商务信函（二）244
11.1 Trade Contract 贸易合同244
11.2 Claims 索赔251
11.3 Settlement of Claims 理赔255
UNIT 12 The Usage of New Media in Secretarial Work
新媒体在秘书工作中的应用260
12.1 A Survery by New Media 通过新媒体做调查260
12.2 Made a Vote on Weibo 通过微博投票261
12.3 Perfecting Related Content of WeChat Public Number for the Company 完善企业微信公众号的相关内容262
12.4 Contacted Mary Working in the Poll Company 联系投票链接公司联系人263
12.5 Sorting Files 整理文件265
UNIT 13 Application for an Secretarial Job
如何应聘涉外秘书职位276
13.1 Writing Application Letters 写应聘信276
13.2 Writing a Resume 写简历284
13.3 Job Interview Skills 求职面试技巧290
13.4 Interview Dialogues 面试对话298
13.5 Testing Ones Skills 技能测试308
13.6 After the Interview 面试后311
13.7 How to Prepare for an Interview 如何为面试作准备313
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