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編輯推薦: |
This title is a practical guide for the millions of men and women who may find themselves dealing with difficult or problematic situations in the workplace.
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內容簡介: |
This title is a practical guide for the millions of men and women who may find themselves dealing with difficult or problematic situations in the workplace. * 26 entries on common difficult workplace situations, with the unique Say It Just Right model of communication applied to each * Six How Straight a Talker Are You? quizzes to help readers assess their own abilities to recognize and handle difficult situations * Reference materials on conflict management
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