Unit 1 Introduction
Part 1 History
Part 2 Definition
Part 3 Classification
Part 4 Development of high-speed rail in China
Unit 2 Ticket Service
Part 1 Book the tickets
Part 2 Buy the tickets
Part 3 Refund the tickets
Part 4 Check the tickets
Unit 3 Station Service
Part 1 Directing and waiting
Part 2 Left luggage
Part 3 Station announcement
Unit 4 On-train Service
Part 1 Seat and baggage
Part 2 Intemal environment
Part 3 Vehicle transference
Unit 5 Dining Car Service
Unit 6 Announcement
Part 1 Common announcement
Part 2 Safety knowledge and emergency announcement
Unit 7 Emergency Treatment
Part 1 Fire safety
Part 2 Emergency disease
Part 3 Equipment failure
Unit 8 Service Criteria
Part 1 Conductor service criteria
Part 2 Goods storage clerk service criteria
Part 3 Ticket inspector service criteria
Part 4 Waiting staff service criteria
Part 5 Train attendant service criteria
Key to Translation
Unit 2 Ticket Service
Unit 3 Station Service
Unit 4 On-train Service
Unit 5 Dining Car Service
Unit 6 Announcement
Unit 7 Emergency Treatment
Appendix 1 List of scenic spots
Appendix 2 Famous snacks
Appendix 3 Words and expressions of high-speed rail service
Bibliography