ICon Instructions
Module 1 Bllsiness Sociatisin g
Skill A Building a Business Network
Skill B Maintaining the Business Relationship
Skill C Improving Business Relationships
Module 2 Business Reception
Skill A ImagePresentation
Skill B Communication Skills
Skill C Organisational Skills
Module 3 Marketing
Skill A Segmentation
SkilI B 4 P''S
Module 4 Sales
Skill A Background Knowledge
Skill B Beginning the Sales Process
Skill C Negotiation Phase
Module 5 Job Interview
Skill A Prepare for the lob Interview
SkilI B The Interview
Module 6 Business Meeting
Skill A Prepare for the Meeting
Skill B Condud the Meeting
Skill C After the Meeting
Module 7 Ci''dstomer Serviee
SkilI A GeneraI Customer Service
SkilI B After-sales Service
Module 8 InterculturaI BusineSS Communication
Skill A Cultural Diversity
SkilI B East-West Differences
Skill C InterculturaI Communication in Business
Skill D Improving Intercultural Communication