Chapter One Writing Principles of Business Letters
Section One The Structure and Layout of a Business Letter
Section Two Super******ion
Section Three Dissimilarities in Letter Writing
Supplement
Exercises
Chapter Two Establishing Business Relations
Specimen Letters
Supplement
Exercises
Chapter Three Enquiries
Specimen Letters
Supplement
Exercises
Chapter Four Offers
Specimen Letters
Supplement
Exercises
Chapter Five Counter-Offers
Specimen Letters
Supplement
Exercises
Chapter Six Conclusion of Business
Specimen Letters
Ⅰ Sales Contract
ⅡPurchase Confirmation
Supplement
Exercises
Chapter Seven Terms of Payment
Specimen Letters
Supplement
Exercises
Chapter Eight Establishment of LC and Amendment
Specimen Letters
Supplement
Exercises
Chapter Nine Packing, Shipping Marks and Shipment
Specimen Letters
Supplement
Exercises
Chapter Ten Insurance
Specimen Letters
Supplement
Exercises
Chapter Eleven Complaints and Claims
Specimen Letters
Supp|ement
Exercises
Chapter Twelve Agency
Specimen Letters
Supplement
Exercises
Key to the Exercises