PartⅠ Spoken English for Secretary
Chapter One Reception
Section1 At the Office
Section2 At the ExhibitionsConventions
Section3 At the Airport
Chapter Two MakingAnswering Telephone Calls
Section1 Putting through Telephone Calls
Section2 Leaving a Message over the Phone
Section3 Making the Wrong Telephone Calls
Chapter Three Business Communication on the Phone
Section1 Making Appointments
Section2 Making Reservations
Section3 Seeking Information
Chapter Four Conference Arrangement
Section1 Before the Conference
Section2 During the Conference
Section3 Post-Conference
Chapter Five Management of Business
Section1 Something Urgent
Section2 Letters Processing
Section3 Complaint Settlement
PartⅡ Document Writing
Chapter One Work Documents
Section1 Announcement
Section2 Meeting Arrangement
Section3 Meeting Minutes
Section4 MEMOs
Section5 Business Trip Arrangement
Chapter Two Ceremonial Documents
Section1 Letters of Thanks
Section2 Letters of Congratulations
Section3 Letters of Apologies
Section4 Letters of Sympathy
Chapter Three Social Documents（Ⅰ）
Section1 Letters of Inquiry
Section2 Letters of Appointment
Section3 Letters of Invitation
Section4 Proposals
Section5 Letters of Complaint
Chapter Four Social Documents（Ⅱ）
Section1 Letters of Introduction
Section2 Letters of Recommendation
Section3 Letters of Request
Section4 Job Application Letters
Section5 Letters of Resignation
Chapter Five Human Resources Documents
Section1 Enrollment
Section2 Offer
Section3 Termination of Employment
Section4 Internal Transfer
Chapter Six Business Documents
Section1 Establishing Business Relations
Section2 Inquiries，OffersCounter-offers
Section3 OrdersContracts
Section4 Terms of Payment
Section5 InsuranceShipment
PartⅢ Writing for Certificate Tests
Chapter One Business English Certificate
Section1 BEC Preliminary
Section2 BEC Vantage
Chapter Two China Business English Certificate
Section1 CBEC1
Section2 CBEC2
Chapter Three China Business English Training
Section1 CBET3
Section2 CBET2
Bibliography
內容試閱：
C h a p t e r On e Reception
Section1 At the Office
Co n v e r s a t i o n A
Background:The client Mr.Green pays a visit to Beijing Far East ImportExport Company.He wants to discuss the details about the sales of his new equipment with the general manager Mr.Wang.As he didnt make a previous appointment，he failed to meet the manager himself.He is received by the secretary Lucy Zhang，who offers him help.
（A:Lucy Zhang B:Mr.Green）
A:Good afternoon，sir.Can I help you?
B:Yes.Id like to meet your general manager.Heres my card.
A:Thank you，Mr.Green.Im afraid our general manager Mr.Wang didnt know youre here.
B:Youre right.We didnt make an appointment.Is it possible for him to see me now?
A:Im sorry，Mr.Green.Mr.Wang is out now，and he wont be back until 3:30pm.
B:Thats too bad.
A:Can the assistant manager meet you instead?
B:Im afraid not.Ive discussed the details about the sales of our new equipment with Mr.Wang on the telephone.I doubt if the assistant manager would know about it.
A:How about making another appointment?
B:Thats a good idea.Ill be here the day after tomorrow，9:30am.Is that all right?
A:Let me check and see.Yes，Mr.Wang is available in the whole morning.Ill call you to confirm as soon as he is back.
B:Thank you.
A:Youre welcome.
1.Good morning，sirmadam!What can I do for you? 早上好，先生女士!我能为您做什么?
2.Is Mr.Zhang，the general manager，available now? 请问总经理张先生现在有空吗?
3.I have an appointment with Mr.Zhang at9:30am. 我和张先生约好在上午9:30见面。
4.May I have your name，please? 请问您贵姓?
5.Welcome to our company.We have been expecting you.Please seat yourself.Ill call Manager Wang. 欢迎光临我们公司，我们一直期待您的来访。请先稍坐一会儿，我告诉王经理。
6.When is it convenient for him to see me? 他什么时候有空和我见面呢?
7.Im afraid Mr.Zhang is not available now.He is in conference now. 恐怕张先生现在没空，他正在开会。
8.Mr.Zhang is waiting for you at his office.Ill tell him that youre here. 张先生正在办公室等您，我这就告诉他您来了。
9.Please follow me，and Ill take you to his office. 请跟我来，我带您去他的办公室。
10.Please leave your card here，and Ill contact you later.Is that OK? 请赐名片，过段时间我再与您联系。这样可以吗?
Ⅰ.Translate the following sentences into English.And make an oral practice.
1.请问您需要帮忙吗?
2.请赐名片。
3.请坐。稍等一会儿好吗?
4.我这就告诉布朗先生您来了。
5.很抱歉让您久等了。
6.布朗先生马上下来接您。
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