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| 內容簡介： |
林虹主编的《客舱服务英语人民交通出版社十 二五民航运输类空中乘务专业规划教材》是以培养 学生英语实际应用能力和职业素养为出发点，融合国 内外多家航空公司的服务标准及服务程序，按照空中 乘务员的工作流程编写而成的。全书共18个单元，通 过空中乘务员飞行期间各个阶段的服务和机上紧急情 况与非正常航班等特殊情况的处理，强化客舱服务英 语的训练，帮助学生全方位地了解空中乘务员的工作 。本书内容翔实，尽力为学生设定不同情景来提高英 语口语表达能力，同时提供大量与空中乘务专业相关 的民航知识，加强学生职业素质的培养。
本书可供高职高专院校空中乘务专业的教学选用 ，亦可供行业相关培训、岗前培训使用。
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| 關於作者： |
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林虹，女，副教授，1988年毕业于中国民航学院外语系，2001年赴英国德比大学深造，获教育学硕士学位。现任中国民航大学空乘专业负责人和教研室主任。长期从事大学英语、研究生英语、乘务英语的教学工作，主持和参加编写《飞机客舱设备与系统》、《机场运营与管理》、《民航运输英语教程》、《大学英语读写教程一要点分析》等多本丛书，并发表论文多篇。
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| 目錄：
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Unit 1 Greetings and Introductions
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 2 Directing Passengers
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 3 Boarding and Cabin Check
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 4 Take off
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 5 Passenger Comfort
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 6 Berverage Service
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 7 Food Service Ⅰ
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 8 Food Service Ⅱ
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 9 In-flight Entertainment
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 10 Duty-free Sale
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 11 Delay
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 12 Turbulence
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 13 Weather and Time
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 14 Dealing with Health Issues
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 15 Safety a Emergency Ⅰ
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task 181
Part E Supplementary Reading
Unit 16 Safety Emergency Ⅱ
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task 196
Part E Supplementary Reading ,
Unit 17 Before Landing
Part A Useful Words and Expressions
Part B Dialogues 206
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 18 Disembarkation
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Words and Expressions List
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