chapter 1 public relations etiquette公关礼仪
unit 1 commercial clothing仪表着装
unit 2 body language肢体语言
unit 3 small talk见面寒暄
unit 4 introducing oneself 自我介绍
unit 5 introducing others介绍他人
unit 6 telephone etiquette电话礼仪
unit 7 elevator etiquette电梯礼仪
unit 8 congratulation and compliment祝贺与赞美
chapter 2 public relations campaign公关活动
unit 1 invitation邀请
unit 2 meeting services at the airport机场迎客
unit 3 chatting in the car车内谈话
unit 4 living arrangements起居安排
unit 5 introduction of company公司介绍
unit 6 visiting the company安排参观
unit 7 entertaining customers正餐宴请
unit 8 proposing a toast祝酒
unit 9 exchange activity联谊活动
unit 10 sightseeing旅游观光
unit 11 gifting guests赠送礼物
unit 12 seeing off送别客户
chapter 3 corporate communication企业传播
unit 1 pre-connection前期联系
unit 2 entertaining journalist接待记者
unit 3 question and answer现场答问
unit 4 communicating after interview会后沟通
unit 5 arranging exhibition展销会
unit 6 product promotion产品推销
unit 7 advertising广告宣传
chapter 4 inside the office公司内部
unit 1 touring the office building参观办公楼
unit 2 getting to know the company了解公司
unit 3 you are always welcome to ask questions欢迎提问
unit 4 using office equipment使用办公设备
unit 5 meet in the morning旱上见面
unit 6 talking about success谈论成功
unit 7 job stress工作压力
chapter 5 connecting the media联络媒体
unit 1 preparing press conference准备记者招待会
unit 2 issuing the information about the new products新产品发布会
unit 3 press interview新闻采访
unit 4 product promotion产品促销
unit 5 disposing the emergency危机处理
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