1 A Brief Introduction to the Hotel Industry
1.1 A Brief Introduction to Hotels and Hotel Croups
1.2 A Brief Introduction to Hotel Management Croups
1.3 Guide to Hotel English
2 Front Office
2.1 Lead in
2.2 Situational Dialogues
2.3 Extended Readings
2.4 Exercises
3 Housekeeping
3.1 Lead in
3.2 Situational Dialogues
3.3 Extended Readings
3.4 Exercises
4 Food and Beverage
4.1 Lead in
4.2 Situational Dialogues
4.3 Extended Readings
4.4 Exercises
5 The Business Center
5.1 Lead in
5.2 Situational Dialogues
5.3 Extended Readings
5.4 Exercises
6 Other Services
6.2 Situational Dialogues
6.3 Extended Readings
7 Complaints
7.2 Situational Dialogues
7.3 Extended Readings
附录
附录1 中国饭店职业英语标准
附录2 Letter of Welcome from the Hotel Manager
附录3 Golden KeyLes Clefs d''Or
附录4 Expressions for Hotel Introduction
附录5 Dietary Restrictions,Preferences and Etiquettes of Main Guest Countries
附录6 酒店告示常用语
附录7 10个练习英语口语发音的小诀窍
参考文献