Unit 1 Handling Telephone Calls—Initial Stage
Task 1 MakinganAppointment
Task2 Taking Messages
Task 3 MakingHotel Reservation
Task 4 MakingFlight Reservation
Unit 2 Daily Business Reception
Task 5 Daily Reception
Describing the Four Stages of a Project
Project 1 Daily Reception
Unit 3 Daily Meeting Management
Task 6 Daily Meeting
Unit 4 Daily Management
Task 7 Arranging Recruitment
Task 8 New Arrival
Describing the Four Stages of a Project
Project 2 Arranging Recruitment
Unit 5 Handling Telephone Calls—Advanced Stage
Task 9 SettlingCustomer Complaints by Telephone
Task 10 Trading byTelephone
Unit 6 Advanced Business Reception
Task11-1 MeetingGuestsattheAirport
Task 11-2 Reception Dinner
Task11-3Sightseeing1
Task 11-4 Sightseeing2
Task 11-5Seeing Off
Describing the Four Stages of a Project
Project 3 Advanced Business Reception
Unit 7 Arranging Conferences
Task12ArrangingLargeConferences
Unit 8 Senior Management
Task 13 ConductingInterviews
Task 14 New Staff Orientation
Describing the Four Stages of a Project
Project 4 Attending a Large Exhibition