目 录
Chapter 1 Front Office Department 前厅部
Unit 1 Concierge Service
门房服务 2
Unit 2 Information Service
问询服务 7
Unit 3 Check-in
登记入住 12
Unit 4 Exchanging Foreign Currency
外币兑换 17
Unit 5 Business Center
商务中心 22
Unit 6 Check-out
结账离店 35
Chapter 2 Housekeeping Department 客房部
Unit 1 Cleaning the Room
打扫房间 41
Unit 2 Maintenance Service
维修服务 47
Unit 3 Laundry Service
洗衣服务 53
Chapter 3 Food and Beverage Department 餐饮部
Unit 1 Taking Reservations
餐厅预订 61
Unit 2 Welcoming Guests
迎宾与餐桌引座 66
Unit 3 Serving in a Chinese Restaurant
中餐厅服务 72
Unit 4 Serving in a Western Restaurant
西餐厅服务 80
Unit 5 Serving in a Korean Restaurant
韩式餐厅服务 88
Unit 6 Serving in a Japanese Restaurant
日式餐厅服务 94
Unit 7 Serving in a Thai Restaurant
泰式餐厅服务 99
Unit 8 Serving in a Russian Restaurant
俄式餐厅服务 105
Unit 9 Serving in the Beach Bar
沙滩吧服务 111
Unit 10 Room Service
送餐服务 118
Chapter 4 Health and Recreation Service 康乐服务
Unit 1 SPA Service
水疗服务 126
Unit 2 Gym Service
健身房服务 133
Unit 3 Ballroom Service
舞厅服务 139
Unit 4 Beauty Salon Service
美发沙龙服务 145
Chapter 5 Human Resources Department 人力资源部
Unit 1 Making an Interview Appointment
面试预约 154
Unit 2 Conducting the Interview
进行面试 159
Unit 3 Training
培训 164
Chapter 6 Sales and Marketing Department 销售部
Unit 1 Making Reservations
预订 170
Unit 2 Advertising
广告促销 176
Unit 3 Receiving VIP Guests
接待贵宾 182
Chapter 7 Administration Department
行政部
Unit 1 Reception
接待 190
Unit 2 Making and Answering Phone Calls
接听电话 195
References 参考文献 202
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