Unit 1 Basic Knowledge of Business Letter Writing
Lesson 1 An Introduction to Business Letter Writing
Lesson 2 Layout of a Business Letter
Lesson 3 Writing Principles of a Business Letter
Unit 2 Establishing Business Relations
Lesson 1 Company Profile
Lesson 2 Self-introduction by Exporter
Lesson 3 1 Importer Writes to Exporter
2 Reply to the Above
Writing Practice
Useful Sentences
Unit 3 Enquiries and Replies
Lesson 1 1 General Enquiry
2 Reply to the Above
Lesson 2 1 Order Enquiry
2 Reply to the Above
Lesson 3 1 Status Enquiry
2 Reply to the Above
Writing Practice
Useful Sentences
Unit 4 Offers and Counter-offers
Lesson 1 1 A Quotation
2 Reply to the Above
Lesson2 1 AFirmOffer
2 The Counter-offer
3 Reply to the Above
Lesson 3 1 A Non-firm Offer
2 The Counter-offer
3 The Counter-counter Offer
Writing Practice
Useful Sentences
Unit 5 Orders, Acceptances and Rejections
Lesson 1 Sample Letters for Orders
Lesson 2 Acceptance and Partial Acceptance of Orders
Lesson 3 Rejection of Orders
Writing Practice
Useful Sentences
Unit 6 Contract Signing
Lesson 1 Sending a Sales Confirmation
Lesson 2 Sales Confirmation
Lesson 3 Counter Signature Letter
Writing Practice
Useful Sentences
Unit 7 Payment
Lesson 1 1 Urging Establishment of the LC
2 Reply to the Above
Lesson 2 1 Amendment to an LC
2 Reply to the Above
Lesson 3 Asking for Extension of an LC
Writing Practice
Useful Sentences
Unit 8 Packing
Lesson 1 Inner Packing
Lesson 2 Outer Packing
Lesson 3 1 Amending Packing Requirements and Marking
2 Reply to the Above
Writing Practice
Useful Sentences
Unit 9 Shipment
Lesson 1 1 Shipping Instructions
2 Reply to the Above
Lesson 2 1 Urging for Prompt Shipment
2 Reply to the Above
Lesson 3 Shipping Advice
Writing Practice
Useful Sentences
Unit 10 Insurance
Lesson 1 1 Buyer Asking Seller to Cover Insurance
2 Reply to the Above
Lesson 2 1 To Insure the Goods with an Insurance Company
2 Reply from the Insurance Company
Lesson 3 1 Asking the Seller to Arrange Shipment and Excessive Insurance
2 Reply to the Above
Writing Practice
Useful Sentences
Unit 11 Complaints, Claims and Settlements
Lesson 1 1 Complaint of Wrong Goods Delivered
2 Reply--Complaint Accepted
Lesson 2 1 Claim for Improper Packing
2 Reply--Suggesting a Claim to the Shipping Company
Lesson 3 Claim for Inferior Quality
Writing Practice
Useful Sentences
Unit 12 Agency
Lesson 1 Importer Asking for Sole Agency
Lesson 2 Entrusting a Customer with Sole Agency
Lesson 3 Sole Agency Agreement
Writing Practice
Useful Sentences
Appendix Main Shipping Documents
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