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| 內容簡介： |
With their 1994 international bestseller, Dealing with People
You Can''t Stand, Drs. Rick Brinkman and Rick Kirschner armed a
civility-starved world with no-nonsense strategies for dealing with
difficult people with tact and skill. Since then, cell phones, the
Internet, voice mail, and other technological wonders designed to
bring people closer together have only made it that much harder to
avoid "people you can''t stand;" even worse, they''ve also created
exciting new ways for annoying people to realize their talent for
being pains in the butt.
Updated and revised for the digital age, this new edition of
Brinkman and Kirschner''s bestselling guide shows readers how to
successfully combat the whiners, grenades, tanks, snipers,
close-talkers, pedants, and other rude, crude, and inconsiderate
people who can ruin your day at work, in stores, on the street, in
restaurants, at the movies, in waiting rooms, by fax, phone, and
E-mail, and in cyberspace.
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| 目錄：
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Acknowledgments
Introduction
Part1.Getting to Know the People You Can`t Stand
1.The 10Most Unwanted List
2.The Lens of Understanding
3.The Road to Hell Is Paved with Good Intentions
Part2. Surviving through Skillful Communication
4.From Conflict to Cooperation
5.Listen to Understand
6.Reach a Deeper Understanding
7.Speak to Be Understood
8.Get What You Project and Expect
Part 3.Bringing Out the Best in people at Their Worst
9. The tank
10. The sniper
11.The Know-It-All
12.The think-they-know-it-all
13.The Grenade
14.The Yes Person
15.The Maybe person
16.The Nothing Person
17.The No Person
18.The Whiner
19.What if people Can`t stand you?
Part4.Communication in a Digital Age
20.Communication and the Challente of Technology
21.The Eight Ounces of Prevention in Phone Communication
22.The Eight Ounces of Prevention in E-MailCommunication
Afterword
Appendix:How TO Change Your Attitude
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