Part Ⅰ Spoken English for Secretary
Chapter One Reception
Section 1 At the Office
Section 2 At the Exhibitions & Conventions
Section 3 At the Airport
Chapter Two Making & Answering Telephone Calls
Section 1 Putting through Telephone Calls
Section 2 Leaving a Message over the Phone
Section 3 Making the Wrong Telephone Calls
Chapter Three Business Communication on the Phone
Section 1 Making Appointments
Section 2 Making Reservations
Section 3 Seeking Information
Chapter Four Conference Arrangement
Section 1 Before the Conference
Section 2 During the Conference
Section 3 Post-Conference
Chapter Five Management of Business
Section 1 Something Urgent
Section 2 Letters Processing
Section 3 Complaint Settlement
Part Ⅱ Document Writing
Chapter One Work Documents
Section 1 Announcement
Section 2 Meeting Arrangement
Section 3 Meeting Minutes
Section 4 MEMOs
Section 5 Business Trip Arrangement
Chapter Two Ceremonial Documents
Section 1 Letters of Thanks
Section 2 Letters Of Congratulations
Section 3 Letters of Apologies
Section 4 Letters of Sympathy
Chapter Three Social Documents （Ⅰ）
Section 1 Letters of Inquiry
Section 2 Letters of Appointment
Section 3 Letters of Invitation
Section 4 Proposals
Section 5 Letters of Complaint
Chapter Four Social Documents （Ⅱ）
Section 1 Letters of Introduction
Section 2 Letters of Recommendation
Section 3 Letters of Request
Section 4 Job Application Letters
Section 5 Letters of Resignation
Chapter Five Human Resources Documents
Section 1 Enrollment
Section 2 Offer
Section 3 Termination of Employment
Section 4 Internal Transfer
Chapter Six Business Documents
Section 1 Establishing Business Relations
Section 2 Inquiries, Offers & Counter-offers
Section 3 Orders & Contracts
Section 4 Terms of Payment
Section 5 Insurance & Shipment
Bibliography
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