Preface（序）
PART ONE
Unit One The Front Office
Unit Two The Housekeeping Department
Unit Three The Food and Beverage Department
Unit Four The Sales and Marking Department
Unit Five The Maintenance Department
Unit Six The Security Department
Unit Seven The Human Resources Department
Unit Eight The Finance Department
Practice Teat for Hotel English Advanced,Paper A
PART TWO
Unit Nine Tourism IndustryⅠ
Unit Ten Tourism IndustryⅡ
Unit Eleven Hotel Industry
Unit Twelve Hotel Chinas in the World
Unit Thirteen Competition in Hotel Industry
Unit Fourteen Computer Systems in Hotels
Unit Fifteen An Interview on Hotel Business
Unit Sixteen Complaints
Pracice Test for Hotel English Advanced,Paper B
PART THREE
Unit Seventeen Thanksgiving and Christmas
1. Thanksgiving Day
2. Making Preparations for Christmas
Unit Eighteen Chinese Festivals
1. The Spring Festival
2. Talking about Similarities and Differences
3. The Lantern Festival
4. The Dragon Boat Festival
5. Moon Cakes
Unit Nineteen Making an Appointment
1. Making an Appointment with a Foreign Counterpart
2. Making an Appointment on the Phone
Unit Twenty Gifts-giving and Chinese Marriage
1. Givings Gifts to an International Friend
2. Talking about Marriage and Family Life in China
Unit Twenty-one Weekend Hobbies
1. Weekend Hobbies
2. Holidays and Water Sports
Practice Test for Hotel EnglishAdvanced,Paper C
Practice Test for Hotel EnglishAdvanced,Paper D
Appendix Ⅰ Tourist Hotel Correspondences
Appendix Ⅱ Answer Keys to Practice Tests
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