Chapter One The Layout of a Business Letter
Forms of a Business Letter
Chapter Two Establishing Business Relations
Introduction
Lesson 1 Self-introduction
Lesson 2 Request for the Establishment of Business Relatio
Lesson 3 An Invitation to the Guangzhou Fair
Chapter Test
Chapter Three Enquiries and Offers
Introduction
Lesson 4 An Enquiry for Chinese Cotton Piece Goods
Lesson 5 An Enquiry for Iron Nails
Lesson 6 An Offer
Lesson 7 A Special Offer
Lesson 8 Asking for Proforma Invoice
Lesson 9 Urging the Buyer to Accept the Offer
Chapter Test
Chapter Four Counter-offers
Introduction
Lesson 10 Counter-offer on Groundnut Kernels
Lesson 11 Acceptance of a Counter-offer
Lesson 12 Declining a Counter-offer
Chapter Test
Chapter Five Orders and The Conclusion of Business
Introduction
Lesson 13 （A） An order
（B） A Repeat Order
Lesson 14 Sending a Sales Contract
Lesson 15 Confirming a Repeat Order
Lesson 16 Counter-Signature
Chapter Test
Chapter Six Payment
Introduction
Lesson 17 （A） Proposing to Pay by 30 Days'' LC
（B） Reply
Lesson 18 （A） Asking for Easier Payment Terms
（B） Reply
Lesson 19 （A） Request for Payment by DA
（B） Reply
Chapter Test
Chapter Seven Establishment of and Amendment to LC
Introduction
Lesson 20 （A） Urging the Establishment of LC
（B） Advising the Establishment of LC and Asking for Timely
Delivery
Lesson 21 Asking for Amendment to the LC
Lesson 22 Asking for Extension of LC
Chapter Test
Chapter Nine Insurance
Introduction
Lesson 26 Asking for CFR Terms
Lesson 27 Asking for Additional Insurance
Lesson 28 （A） Reply to a Request for Excessive Insurance
（B） Type of Coverage
Chapter Test
Chapter Ten Complaints and Claims
Introduction
Lesson 29 Claims for Poor Packing
Lesson 30 Complaints of Wrong Goods Delivered
Lesson 31 （A） Settlement of Claim
（B） Claim Rejected
Chapter Test
Appendix Ⅰ Agencies
Appendix Ⅱ Modes of Electronic Communication
Appendix Ⅲ A Case Study
Appendix Ⅳ Worldwide Business Telex Abbreviations
Appendix Ⅴ Money Abbreviation Table
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