An in-depth, expert guide to Microsoft Dynamics CRM 2011 from
Microsoft CRM experts! What better way to learn how to administer
Dynamics CRM than from two Microsoft CRM experts? This in-depth
Bible is packed with expert guidance on the latest version of
Microsoft''s hot CRM product. Whether you''re new to Dynamics CRM
or upgrading from an earlier version, you''ll get thoroughly up to
speed on everything from the basics to new features and
more.
Brings you up to speed on Microsoft Dynamics CRM 2011, the
latest version of Microsoft''s fast-growing customer relationship
management software
Shows you how to get the most out of the application,
including configuration and customization, integrating with
Microsoft Office, and automating business processes
Features step-by-step instruction and in-depth coverage of all
essential topics; you''ll want to keep this information-packed book
at your desk as a practical reference
If you want to master Microsoft Dynamics CRM for your business
contacts, this is the book you need to succeed!
關於作者：
Matthew Wittemann is the director of the customer relationship
management CRM at C5 Insight formerly Customer Connect, and a
Microsoft CRM Consultant and MVP.
Geoff Ables is a CRM, database marketing, and Web 2.0 expert.
He is a Managing Partner of C5 Insight.
Curtis Hughes is a Cloud, platform development and SharePoint
expert. He is a Managing Partner of C5 Insight.
目錄：
Foreword.
Acknowledgments.
Introduction.
Part I: Laying a Solid Foundation.
Chapter 1: Familiarizing Yourself with CRM.
Chapter 2: Taking a Tour of Dynamics CRM.
Part II: Installing Dynamics CRM.
Chapter 3: Architecting Your CRM System.
Chapter 4: Installing Other Components for Dynamics CRM.
Part III: Administering Dynamics CRM.
Chapter 5: Post-Installation System Settings.
Chapter 6: Managing Users in Dynamics CRM.
Chapter 7: Using the Deployment Manager.
Chapter 8: Managing Data.
Chapter 9: Maintaining, Optimizing, and Troubleshooting Dynamics
CRM.
Part IV: Using Microsoft Dynamics CRM.
Chapter 10: Getting to Know the CRM Application.
Chapter 11: Using Dynamics CRM for Outlook.
Chapter 12: Using the Sales Functions.
Chapter 13: Using the Marketing Functions.
Chapter 14: Using the Service Functions.
Part V: Customizing Dynamics CRM Through the User Interface.
Chapter 15: Realizing the Benefits of Office and SharePoint
Integration.
Chapter 16: Tailoring CRM to Your Organization.
Chapter 17: Working with CRM Entities.
Chapter 18: Automating Your Organization with Processes.
Part VI: Customizing Dynamics CRM with Custom Code.
Chapter 19: Understanding the Other Customization Options.
Chapter 20: Understanding the Development Options.
Chapter 21: Working with Client-Side Customizations.
Chapter 22: Working with Server-Side Customizations.
Part VII: Visualizing Your Dynamics CRM Data with Charts,
Reports, and Dashboards.
Chapter 23: Using the Built-in Reporting Tools.
Chapter 24: Working with Visualizations: Charts and
Dashboards.
Chapter 25: Custom Reporting for Dynamics CRM.
Part VIII: Extending and Integrating Dynamics CRM.
Chapter 26: Connecting to Other Systems: Migration and
Integration with Dynamics CRM.
Chapter 27: XRM: Going Beyond Traditional CRM.
Part IX: Appendixes.
Appendix A: Advanced Integration with SharePoint 2010.
Appendix B: Accessing and Using Online Resources.
Index.
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