Overview of Business Communication
Part I Fundamentals of Business Letter Writing
Module 1 Essentials of Business Letters
Module 2 Principal Parts and Layout of Business English
Letters
Module 3 Main Parts of the Body of Business Letters, Beginning and
Ending
Module 4 Referring to Something, Conveying GoodBad News, Saying
What You CanCannot Do and Providing Reasons
Module 5 MakingAnswering Requests and Making Apologies
Module 6 Attracting Recipient''s Attention, Making Complaints and
Giving Warnings
Part II Practical English Writing for International Business
Module 7 Establishing Business Relations
Module 8 Status Inquiry
Module 9 Inquiries and Replies
Module 10 Offers and Counter-offers
Module 11 Orders and Acceptance
Module 12 Payment Terms
Module 13 Insurance
Module 14 Packing
Module 15 Shipping
Module 16 ComplaintsClaims and Adjustments
Module 17 Agency
Module 18 Electronic Mail
Part III Comprehensive Import and Export Simulation
Module 19 Comprehensive Export Simulation
Module 20 Comprehensive Import Simulation
References
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