Preface
Chapter 1 Rules of Good Business Writing
Chapter 2 The Presentation of Letters,Faxes and Emails
Chapter 3 Making Contact
Chapter 4 Enquiries and Replies
Chapter 5 Quotations,Offers and Counter-Offers
Chapter 6 Placing Orders,AcknowledgingAccepting,Refusing
Orders
Chapter 7 Payment
Chapter 8 Packing
Chapter 9 Insurance
Chapter 10 Transport
Chapter 11 Complaints and Adjustments
Chapter 12 Agency Agreements:Proposal,Negotiation and Closure
Chapter 13 Other Modes of Trade
Chapter 14 Goodwill Messages
Chapter 15 Application Documents
Chapter 16 Business Reports
APPENDIX A Model Answers to End-of-Chapter Exercises
APPENDIX B Some Differences between Am and Br English in Business
Writing
APPENDIX C Sample Documentary Credit Commercial
Documents
References