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| 內容簡介： |
Every one of us faces the need to speak up in difficult
situations at some time. We may not like doing it, but not speaking
up usually makes matters worse. So how do you communicate to your
partner that something they do drives you mad, without it ending in
a row? How do you correct or criticise a colleague without
generating repercussions that you''ll regret? How do you tell
someone clearly of a decision that you know will cause
disappointment or provoke strong disagreement? How do you handle
conflict? Anne Dickson tells you how. She describes a range of
difficult conversations that frequently occur in intimate, social
and work situations, and reveals simple but powerful techniques
that will help you to transform the situation. You''ll discover how
to: communicate directly and honestly without damaging your
relationships; keep to your point without backing down or getting
into a fight; initiate a discussion without encountering resistance
or attack; offer criticism without antagonising the other person;
manage your anxiety and develop genuine confidence in your
authority; and much more.
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| 關於作者： |
Anne Dickson is a psychologist, writer and trainer with many
years'' experience of teaching communication skills and management
of emotions. She is the author of several books, including the
bestseller A Woman in Your Own Right.
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