"12: The Elements of Great Managing" is the long-awaited
sequel to the 1999 runaway bestseller "First, Break All the Rules."
Grounded in Gallup''s 10 million employee and manager interviews
spanning 114 countries, "12 "follows great managers as they harness
employee engagement to turn around a failing call center, save a
struggling hotel, improve patient care in a hospital, maintain
production through power outages, and successfully face a host of
other challenges in settings around the world.Authors Rodd Wagner
and James K. Harter weave the latest Gallup insights with recent
discoveries in the fields of neuroscience, game theory, psychology,
sociology, and economics. Written for managers and employees of
companies large and small, "12" explains what every company needs
to know about creating and sustaining employee engagement
關於作者：
Rodd Wagner is a principal of The Gallup Organization. At
Gallup, Wagner interprets employee engagement and business
performance data for numerous Fortune 500 companies. He holds an
M.B.A. from the University of Utah Graduate School of Business.
Wagner, his wife, Nora, and their three children live near
Minneapolis, Minnesota.James K. Harter, PH.D. is chief scientist
for The Gallup Organization''s international workplace management
practice. Some of his research has been popularized in the business
bestsellers First, Break All the Rules and How Full Is Your Bucket?
Harter has worked for The Gallup Organization since 1985, and lives
in Omaha, Nebraska, with his wife, RaLinda, and their two sons.
目錄：
INTRODUCTION:
The Value of Employee Engagement
THE FIRST ELEMENT:
Knowing What''s Expected
THE SECOND ELEMENT:
Materials and Equipment
THE THIRD ELEMENT:
The Opportunity to Do What I Do Best
THE FOURTH ELEMENT:
Recognition and Praise
THE FIFTH ELEMENT:
Someone at Work Cares About Me as a Person
THE SIXTH ELEMENT:
Someone at Work Encourages My Development
THE SEVENTH ELEMENT:
My Opinions Seem to Count
THE EIGHTH ELEMENT:
A Connection With the Mission of the Company
THe NINTH ELEMENT:
Coworkers Committed to Doing Quality Work
THE TENTH ELEMENT
A Best Friend at Work
THE ELEVENTH ELEMENT:
Talking About Progress
THE TWELFTH ELEMENT:
Opportunities to Learn and Grow
AN ELEMENT UNTO ITSELF:
The Problem of Pay
What Great Managers Need
A FINAL NOTE:
The Heart of Great Managing
Source Notes
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