Chapter1机场服务 Airport service
Unit 1 Booking the Ticket预订机票
Unit 2 Purchasing TicketsRefunding Tickets购票与退票
Unit 3 Flight Connections航班中转
Unit 4 Flight Delay航班延误
Unit 5 The Customs at the Airport机场海关
Unit 6 Checked Baggage托运行李
Chapter2空中乘务In-flight Service
Unit 1 Eating and Drinking Service饮食服务
Unit 2 Medical Service医疗服务
Unit 3 Entertainments Service娱乐服务
Unit 4 Other Services其他服务
chapter 3公共交通服务PubicTransportation Service
Unit 1 Route Inquiry线路咨询
Unit 2 Buying Tickets购买车票
Unit 3 Serving Passengers为乘客服务
Unit 4 Tickets at the Subway Station在地铁站买票
Unit 5 Taking Subway乘地铁
chapter 1 列车服务TraIn Service
Unit 1 About the Tickets票务情况
Unit 2 At the Train Station在火车站
Unit 3 Check Tickets and Aboard检票上车
Unit 4 Service on the Train车上服务
Unit 5 Get One’S Baggage行李领取
chapter 5 出租车服务Taxi service
Unit 1 Booking a Taxi预约出租车
Unit 2 Arranging the Baggage安排行李
Unit 3 Taking a Taxi乘出租车
Unit 4 Taking a Short Cut抄近路
chapter 6 海上邮轮服务cruise Service
Unit 1 Booking Ferry Ticket订船票
Unit 2 On the Ship乘坐邮轮
Unit 3 The Customs Examination海关检查
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