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| 內容簡介： |
《妈妈的土豆沙拉英文版》由Regina M.
Stockus著：according to the challenge,opportunity and focus of this
treatise, I hope to clarify and shed some light on the following
issues : · To identify what sets each of us apart, which will spur
us to do greater things. · To discover what makes us happy and then
motivates us to do something well. · When do we reach this nirvana?
· When do we know we have done the best that we can? · Who decides?
· How do we measure true efforts? · How to continue this ideal
level of effort? · How to balance ERR with PPR to achieve this
ideal state of optimum DE? · And the greatest challenge of all, how
to train trainers and managers and supervisors to implement these
theories into practice? · The greatest challenge, especially in the
service sector, is achieving DE on a sustainable basis when we as
Humans cannot? · And lastly,what is then the ideal?
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| 目錄：
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Preface
Introduction
Chapter 1 Observatio
Chapter 2 Discretionary Effort Exemplified
Chapter 3 The Human Element
Chapter 4 Is It Up to Management or One''s Self
Chapter 5 TheConcept of Love
Chapter 6 Total Quality Management TQM
Chapter 7 The Human Element andCase Studies
Case Study 1 Human Resource ManagementHRM at McDonald
Case Study 2 International Human Resource Management IHRM
Case Study 3 IHRM at Ford MotorCompany
Chapter 8 Peonal Growth
Chapter 9 What Is Peonal Satisfaction
Chapter 10 Employee Engagement
Chapter 11 Cultural Intelligence
Case Study Disneyland Shanghai
Chapter 12 Enhancing Peonal Growth
Chapter 13 Putting It All Together
Conclusion
Appendices
Appendix 1 Kempiki HotelCorporation
Appendix 2 How to Make Mom''s Potato Salad
Appendix 3 TQM in Pictures
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