Introduction导入
Subject One Preparations准备工作
Task 1-1 Study the reception program研究接待计划
Task 1-2 Draft a preliminary itinerary起草初步行程
Task 1-3 Put the reception matters into practice落实接待事宜
Subject Two Meeting on Arrival接团服务
Task 2-1 Spot the tour group认找旅游团
Task 2-2 Receiving tourists迎接旅游者
Task 2-3 Services en route to the hotel首站沿途导游
Subject Three Hotel Accommodation入店服务
Task 3-1 Accommodate the tourists安排游客人住
Subject Four Itinerary Discussion商讨行程
Task 4-1 Discuss the itinerary商讨行程
Subject Five Services en route to the scenic spot参观游览沿途服务
Task 5-1 Preparations before setting out出发前的各项准备
Task 5-2 Narrations on tour沿途讲解
Task 5-3 Services on return返程服务
Subject Six Deal With the Problems and Emergencies突发事件的处理
Task 6-1 Deal with the sick and injury处理患病与受伤
Task 6-2 Deal with the loss处理走失和遗失
Task 6-3 Deal with the complaint处理抱怨
Subject Seven Departure Services离站服务
Task 7-1 Seeing guests off送客服务
Task 7-2 Deal with the follow-up work善后工作
References参考文献