前言
Chapter 1 Layout of a Business Letter
Objectives of Training
Probable Working Environment
Training Guidelines
Specimen Letter
Training
Summary of Training
Chapter 2 Establishing Business Relations
Objectives of Training
Probable Working Environment
Training Guidelines
Specimen Letter
Training
Summary of Training
Chapter 3 Business Negotiation
Objectives of Training
Part 1 Enquiry and Offer
Probable Working Environment
Training Guidelines
Specimen Letter
Training
Summary of Training
Part 2 Counte卜0什er and Acceptance
Probable Working Environment
Training Guidelines
Specimen Letter
Summary of Training
Chapter 4 Sending ProfOrma Invoice
Objectives of Training
Probable Working Environment
Training Guidelines
Specimen Letter
Specimen Proforma Invoice
Training
Summary of Training
Chapter 5 Signing a Contract
Objectives of Training
Probable Working Environment
Training Guidelines
Specimen ContractLetter
Training
Summary of Training
Chapter 6 Modes of Modern Communication
Objectives of Training
Probable Working Environment
Training Guidelines
Specimen Fax
Training
Probable Working Environment
Training Guidelines
Specimen Email
Training
Summary of Training
Chapter 7 Sales Promotion
Objectives of Training
Probable Working Environment
Training Guidelines
Specimen Letter
Training
Summary of Training
Chapter 8 Terms of Payment
Objectives of Training
Probable Working Environment
Training Guidelines
Specimen Letter
Training
Part 1 Payment
Part 2 Urging Establishment of L/C
Part 3 L/C Amendment and Extension
Chapter 9 Packing
Objectives of Training
Probable Working Environment
Training Guidelines
Specimen Letter
Training
Summary of Training
Chapter 10 lnsurance
Objectives of Training
Probable Working Environment
Training Guidelines
Specimen Letter
Training
Summary of Training
Chapter 11 Shipment
Objectives of Training
Probable Working Environment
Training Guidelines
Specimen Letter
Training
Summary of Training
Chapter 12 ComplaintsClaims
Objectives of Training
Probable Working Environment
Training Guidelines
Specimen Letter
Training
Summary of Training
参考文献