Part I General Information about the Hotel
Unit 1 Information about the Hotel
Unit 2 Information about the Room Type
Unit 3 Information about the Hotel Facilities
Part II Front Office Department
Unit 4 Room Reservation
Unit 5 Reception
Unit 6 Check-out
Unit 7 Leaving a Message
Unit 8 Luggage Service
Unit 9 Exchanging Foreign Currencies
Unit 10 Information
Part III Housekeeping Department
Unit 11 Welcoming and Guiding the Guests
Unit 12 Cleaning the Room
Unit 13 Asking for an Extra Bed
Unit 14 Turn-down Service
Unit 15 Laundry Service
Unit 16 Wake-up Call Service
Unit 17 Maintenance Service
Part 1V Food and Beverage Department
Unit 18 Table Reservation
Unit 19 Seating Guests
Unit 20 Taking Orders
Unit 21 Serving Dishes
Unit 22 Paying the Bill
Unit 23 Room Service
Unit 24 Bar Service
Part V Other Services
Unit 25 Complaint
Unit 26 Business Centre
Unit 27 Shopping Centre
Unit 28 Recreation Centre
Script of Listening Comprehension
Reference